Customer Reviews

Package never arrived

Review collected from desenio.ca

Double charged me and took over a month to remedy, still waiting on the correction.

Review collected from desenio.com

I really wanted to love this company because the artwork online looks beautiful, but unfortunately, the experience was incredibly disappointing. The website prominently advertises delivery within 2–4 business days, which is what I relied on for a time-sensitive professional event. Only part of my order arrived on time, while the remaining canvases showed up after the event was already over and were completely unusable for their intended purpose. The tracking system was extremely misleading — it appeared as though the full order had been delivered when it had not. Customer service was mostly automated, contradictory, and nearly impossible to get real answers from. I spent days trying to figure out where the missing artwork actually was. To make matters worse, the framed pieces that did arrive were not properly secured within the frames and had to be reassembled onsite by my team despite paying extra for framing services. Because of the delays, I had to spend thousands of dollars sourcing emergency replacement artwork locally at the last minute. The artwork itself is decent visually, but the logistics, communication, framing quality, and customer support experience were honestly not worth the stress. I would be extremely cautious ordering from this company for anything time-sensitive.

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I love my snoopy on moon art print

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The prints I ordered and received are phenomenal! They are of excellent quality. I’m so in love with my hallway now. My only complaint is one of the prints did not come in a bigger size like the other two so I had to downsize the entire group in order for it to be uniform. Overall I am pleased.

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I still did not receive the order

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The quality of the frame was cheap. The flimsy plexiglass was so cheap that you can’t touch it without it bending and coming away from glass. The print was lovely. I paid $25 to “have it framed” which after I received it, was a joke. When I called and asked politely for a refund I was told the “framing service”  was  not refundable and I was charged an additional $6 to return it. This must happen a lot because the customer service agent (who was polite)  kept trying to lower the price to get me to keep it. It was of such poor quality that I sent it back and took the loss rather than keep it. I am a designer and will not recommend this company. 

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Wanted to love this. While the prints I choose are pretty, one came bent (at least it was near the side). For the price of everything (‘on sale’ four prints and frames for about 350) particularly the frames I was surprised by the chipped parts on the wood ones and slivers I got in my fingers from gently handling them. Also some of the metal wedge pieces that hold the print were bent and therefore couldn’t do their job. And finally they come with plastic instead of glass that is supposed to cover the prints, IMO they look so bad that I didn’t use the plastic. So sadly would not recommend. 

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Love our print and frame! It arrived so quickly and so easy to order on DESENIO website: def recommending to friends/family and will be coming back to order more prints! Great value for the item purchased!

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You always come up with art that I find interesting and easy to incorporate in my home.

Review collected from desenio.com

My frame arrived very well wrapped and it was beautiful! Thank you Desenio!

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Perfect! I like the texture of the paper!

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Ce cadre donne une fière allure à mon mur !

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Very smooth process from beginning to delivery.

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Exactement l’effet souhaité 

Review collected from desenio.ca

Love your products and your company.  Everything about the company makes shopping a pleasant experience; quality product along with seamless shopping and expert delivery.

Review collected from desenio.ca

Only 1 of 2 items were shipped. When I called customer service I was told other item was out of stock. Then my purchase should have noted that and I could have shopped elsewhere. Very displeased. and customer service stated no one else could help me. Never shop here!!!.

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The quality of the prints are not great considering the price- not as advertised 

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Love the print, simply perfect.

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Best selection by far.  Great quality prints, canvas and frames.  Speedy delivery.  Highly recommend!

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One of my items shipped so quickly, I started to worry it was a scam. Customer service was prompt and helpful assuaging my concern. The products arrived well packaged and look great for the money. 

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love my DOGUE vintage doggo !

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Love the quality. Cant wait to put on wall!!!

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Good 

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Ordering was easy and my print arrived quickly and looks great.  Definitely would order again. 

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Excellent email help when I needed to return the items without the original packaging 

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Overall, good experience!

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Perfect experience

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Framed print looks great.  Shipping very fast.

Review collected from desenio.com

My first time shopping with Desenio. I am very happy with the artwork I ordered. Easy to place an order, it arrived in under a week. Easy tracking. I didn’t need customer service so I can’t add anything for that but overall, excellent product and service. I’ll definitely be placing more orders. Highly recommend. 

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Beautiful print top quality!

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easy and fast delivery

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Ordered a print & a canvas 

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Will be coming back!!!

Review collected from desenio.com

The quality is horrible. The frames are flimsy, Target quality. The print is wrinkled as opposed to smooth. There is even a red string in my framed print. Also, don’t be fooled - the art that looks like it’s matted, just simply has a cheap white printed border around it. Super bummed by the company and the fact that I spent so much money when I could have printed myself from Etsy and framed at Target for much less money and higher quality. 

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Everything was great! 

Review collected from desenio.ca